Three principles and one observation

  1. A Culture of Improvement evolves when everyone believes they have “permission” to explore and suggest change. Make sure employees know that change is normal and expected.
     
  2. Reward those who identify and share problems because that prompts new ideas. Encourage thinking to describe, measure and analyse the improvement opportunity.
     
  3. Think about work as a process. Best to think about the job we do as a series of steps where each makes a contribution to the next stage. When we do that, the chances are that we will spot where time, effort and resources are badly used. And before you know it, there will be the beginning of an improvement idea we can learn about and comment on in OrganisedFeedback.
The Iceberg of Ignorance exists. In his acclaimed study “The Iceberg of Ignorance”, consultant Sidney Yoshida concluded: “Only 4% of an organization’s front line problems are known by top management, 9% are known by middle management, 74% by supervisors and 100% by employees…”

The Iceberg of Ignorance exists. In his acclaimed study “The Iceberg of Ignorance”, consultant Sidney Yoshida concluded: “Only 4% of an organization’s front line problems are known by top management, 9% are known by middle management, 74% by supervisors and 100% by employees…”

New Features and Updates

  • BI Tool Integration
  • Responsive Design
  • Dashboard (in admin) per community
  • Prompting users who have not responded to a private challenge
  • @mention feature - ability to mention colleagues in comments discussion
  • Filtered communities per assigned users
  • Forgot password feature only requires email address
  • Displaying a message that a report is being generated
  • Improved status display
  • Improved voting buttons
  • Improved alert format
  • Displaying the "Search" on right side bar
  • Conversation Types (Ideas, problems, praise, opportunities)
  • Ability to disable negative rating of comments

Small things matter!

Case Study and Briefing Paper: The Principles and Practice of Continuous Improvement through Employee generated Idea.

Glasgow City Council, like all public sector organisations, has been pursuing efficiency and effectiveness gains as part of their Transformation agenda. And, like many organisations, as part of this agenda Glasgow City Council has also fully embraced systematic thinking including Lean thinking and training therein.

It is the combination of technology and effective team based organisational structure, along with the processes in Employee Voice, that delivers successful outcomes and makes a dramatic contribution to transformation.

Download the briefing paper here