The Law. Steeped in Tradition.

The legal industry is steeped in tradition. Yet that doesn't have to preclude it from being innovative. In fact, according to the 2016 Best Legal Adviser Report, 62% of law firms say innovation is important to their business.

Legal firms who have embraced innovation know the value of asking the right questions:

Innovation is about constant improvement. How can we do better for our clients? How can we run our team better? How can we deliver legal advice better? We are exploring new technologies by looking at the whole smarter working space, for example onshoring and deconstruction. In a changing and challenging legal market it is important we constantly strive to creatively improve the way we deliver our legal services and ensure they are truly aligned with our clients’ needs.
— Nigel Emmerson, Partner and Head of Innovation, Bond Dickinson

So, how are legal firms using new technologies to help them innovate?

Our client, CMS- Legal, a global firm, has been using OrganisedFeedback's idea management tools to engage with their employees.

They began by challenging them to focus on 3 areas: how they could improve service to clients; how they could improve their internal processes; and how to increase the 'quality of life' and value felt by employees.

The last challenge is interesting. Innovation and continuous improvement is meant to make people happier -  at work and after work too. So how might that be achieved?

In our experience (as human beings, not just innovation gurus), the most significant driver of satisfaction and happiness at work is knowing that it is possible to influence the way it is done; in other words to have some control over potential improvement in process and outcome. To be powerless is to be - at the very least - disengaged. 

To be empowered in this way implies that permission to suggest improvement, to suggest change, does not need to be sought; it needs to be "the way we do things around here".  

OrganisedFeedback through its processes and rationale makes a dramatic and practical contribution to this culture change.

John M