Small things matter!

Case Study and Briefing Paper: The Principles and Practice of Continuous Improvement through Employee generated Idea.

Glasgow City Council, like all public sector organisations, has been pursuing efficiency and effectiveness gains as part of their Transformation agenda. And, like many organisations, as part of this agenda Glasgow City Council has also fully embraced systematic thinking including Lean thinking and training therein.

It is the combination of technology and effective team based organisational structure, along with the processes in Employee Voice, that delivers successful outcomes and makes a dramatic contribution to transformation.

Download the briefing paper here