Lean Six Sigma
A great place to interactively discuss: MUDA, MURA, MURI. Glasgow City Council Lean teams engage with OrganizedFeedback, the Japanese for which is HENSEI FIDOBAKKU.
To go Lean and stay Lean you need to continually understand customers and what they value. That is the most important question and the least often asked. It can be asked easily and often in Hensei Fidobakku!